We at Franklins believe that buying a sewing machine is as important a purchase as you may ever make, and as a result you should expect to be told fully about your machine’s capabilities and be able to test the machine before you buy. This is why we have established our Needlecraft Stores, that provide everything you will ever need. But not only that, sometimes something goes wrong and you will need a repair or a service, Franklins have their own factory trained engineers, on hand to help you, the customer.